We hope you do love your Avidiva purchases, but if not, then we like to make the process as simple and speedy as possible!
Please get in touch as soon as possible so we can arrange the best way to get you a new item or offer a refund, as appropriate.
Please email firstname.lastname@example.org with the following information:
- Order Number
- Details of product to be returned
- Reason for Return or Exchange
All items must be in new, unused/unworn, and unwashed condition with labels and packaging in tact.
Avidiva must be contacted within 7 days of delivery.
The cost of return shipping is not covered by Avidiva, and is the customer’s responsibility. If you purchased through PayPal, they will refund your return shipping costs on eligible purchases. Find out more here.
If the items were purchased as part of a free shipping minimum spend, then a $10 flat rate shipping fee will be charged if the order no longer qualifies as a result of the return. This will be deducted from the refund or store credit value.
Refunds are only available on full priced items, and are not available on sale or promo items, unless faulty.
Items purchased through Afterpay / lay-by are non-refundable, but may be returned for store credit to the same value.
Orders can be cancelled if not yet packed or shipped. In this instance, please email us and we will organise store credit to the order value. Once shipped, orders cannot be cancelled.
Orders returned to us due to incorrect address for delivery, will incur a $15 restock fee as well as any delivery costs.
If you would like to exchange, please place a new order through the site, and follow the process as above to return your items(s).
Avidiva reserves the right to refuse a refund or exchange if items are returned used, soiled or damaged.