Shipping OptionsCaroline Fenton
Who do you ship with?We use both Sendle & Australia Post. You will be provided with a tracking number once your order is shipped. We offer:
- FREE Australia wide postage for all orders over $100.
- Standard Post $9.95 flat rate delivery fee (for orders up to $100).
- Express Post available for $15.95 per order (Australia Post).
PickUpFor those local to us, you're welcome to save on shipping and collect :) We are in Perth, in Guildford, WA. Please only select this option if you are able to collect. Please note, if this option is selected and shipping is required, you will be invoiced and charged accordingly before your goodies are shipped.
Bubble & Bundle - Balloon Gift BoxesAt this time, we are only able to offer collection from Woodvale, WA. Our balloons are custom made for you to collect on the date you require. We will be in touch to arrange a collection time, or you can let us know with your order. Please select 'Local Pickup' when you order. Any gift boxes without a balloon are available for shipping Australia wide.
Where do you ship from?We ship from Perth, WA.
How long will it take?Please allow 1 - 2 days for dispatch (packing and shipping) after placing your order. Standard Post takes 5-7 business days on average. Express Post takes 1-2 business days on average.
Shipping TimesStandard Post (with Parcel Post) can take over 7 business days interstate, depending on their destination. Please note that non-metro areas may take longer. Express Post. Your order should be with you 1-2 business days from posting. Please note this applies to orders within the Express Post network only - for more info please see details here.
International PostageWe offer a $35 flat rate, including delivery to New Zealand and Asia Pacific. Orders are sent using Australia Post Registered Air Mail. Please contact us prior to ordering if you require postage to North America and Canada.
Other Shipping InfoAny re-shipments required due to non delivery or incorrect address will incur a flat rate shipping and handling fee of $15. As standard, we do not provide insurance or signature on delivery. If you would like to upgrade with these options then please contact us prior to ordering at firstname.lastname@example.org A nominal fee of $2 will be charged for any shipping changes made to an order once processed. For any shipping queries, or if you need an extra special urgent delivery (because sometimes these babies make an unexpected appearance, lose a dummy or just need a teething toy!), please contact email@example.com. We take all precautions to ensure your parcel arrives with you in perfect condition and in a timely manner. Unfortunately, we cannot be held responsible for the parcel once it has been shipped.
Returns & ExchangesCaroline FentonWe hope you do love your Avidiva purchases, but if not, then we like to make the process as simple and speedy as possible! Please get in touch as soon as possible so we can arrange the best way to get you a new item or offer a refund, as appropriate. Please email firstname.lastname@example.org with the following information:
- Order Number
- Details of product to be returned
- Reason for Return or Exchange
Returns PolicyAll items must be in new, unused/unworn, and unwashed condition with labels and packaging in tact. Avidiva must be contacted within 7 days of delivery. The cost of return shipping is not covered by Avidiva, and is the customer's responsibility. If you purchased through PayPal, they will refund your return shipping costs on eligible purchases. Find out more here. If the items were purchased as part of a free shipping minimum spend, then a $10 flat rate shipping fee will be charged if the order no longer qualifies as a result of the return. This will be deducted from the refund or store credit value. Refunds are only available on full priced items, and are not available on sale or promo items, unless faulty. Items purchased through Afterpay / lay-by are non-refundable, but may be returned for store credit to the same value. Orders can be cancelled if not yet packed or shipped. In this instance, please email us and we will organise store credit to the order value. Once shipped, orders cannot be cancelled. Orders returned to us due to incorrect address for delivery, will incur a $15 restock fee as well as any delivery costs. If you would like to exchange, please place a new order through the site, and follow the process as above to return your items(s). Avidiva reserves the right to refuse a refund or exchange if items are returned used, soiled or damaged.
Payment OptionsCaroline Fenton