FAQs

FAQs

Who do you ship with?

We use both Sendle & Australia Post. You will be provided with a tracking number once your order is shipped.

We offer:

  • FREE Australia wide postage for all orders over $100.
  • Standard Post $9.95 flat rate delivery fee (for orders up to $100).
  • Express Post available for $15.95 per order (Australia Post).

Simply select your option when checking out.

PickUp

For those local to us, you’re welcome to save on shipping and collect :) We are in Perth, in Guildford, WA. Please only select this option if you are able to collect.

Please note, if this option is selected and shipping is required, you will be invoiced and charged accordingly before your goodies are shipped.

Bubble & Bundle – Balloon Gift Boxes

At this time, we are only able to offer collection from Woodvale, WA. Our balloons are custom made for you to collect on the date you require. We will be in touch to arrange a collection time, or you can let us know with your order. Please select ‘Local Pickup’ when you order.

Any gift boxes without a balloon are available for shipping Australia wide.


Where do you ship from?

We ship from Perth, WA.


How long will it take?

Please allow 1 – 2 days for dispatch (packing and shipping) after placing your order.

Standard Post takes 5-7 business days on average.
Express Post takes 1-2 business days on average.


Shipping Times

Standard Post (with Parcel Post) can take over 7 business days interstate, depending on their destination. Please note that non-metro areas may take longer.

Express Post. Your order should be with you 1-2 business days from posting.
Please note this applies to orders within the Express Post network only – for more info please see details here.


International Postage

We offer a $35 flat rate, including delivery to New Zealand and Asia Pacific.

Orders are sent using Australia Post Registered Air Mail.

Please contact us prior to ordering if you require postage to North America and Canada.


Other Shipping Info

Any re-shipments required due to non delivery or incorrect address will incur a flat rate shipping and handling fee of $15.

As standard, we do not provide insurance or signature on delivery. If you would like to upgrade with these options then please contact us prior to ordering at info@avidiva.com.au

A nominal fee of $2 will be charged for any shipping changes made to an order once processed.

For any shipping queries, or if you need an extra special urgent delivery (because sometimes these babies make an unexpected appearance, lose a dummy or just need a teething toy!), please contact info@avidiva.com.au.

We take all precautions to ensure your parcel arrives with you in perfect condition and in a timely manner. Unfortunately, we cannot be held responsible for the parcel once it has been shipped.

We hope you do love your Avidiva purchases, but if not, then we like to make the process as simple and speedy as possible!

Please get in touch as soon as possible so we can arrange the best way to get you a new item or offer a refund, as appropriate.

Please email info@avidiva.com.au with the following information:

  1. Order Number
  2. Details of product to be returned
  3. Reason for Return or Exchange

Returns Policy

All items must be in new, unused/unworn, and unwashed condition with labels and packaging in tact.

Avidiva must be contacted within 7 days of delivery.

The cost of return shipping is not covered by Avidiva, and is the customer’s responsibility. If you purchased through PayPal, they will refund your return shipping costs on eligible purchases. Find out more here.

If the items were purchased as part of a free shipping minimum spend, then a $10 flat rate shipping fee will be charged if the order no longer qualifies as a result of the return. This will be deducted from the refund or store credit value.

Refunds are only available on full priced items, and are not available on sale or promo items, unless faulty.

Items purchased through Afterpay / lay-by are non-refundable, but may be returned for store credit to the same value.

Orders can be cancelled if not yet packed or shipped. In this instance, please email us and we will organise store credit to the order value. Once shipped, orders cannot be cancelled.

Orders returned to us due to incorrect address for delivery, will incur a $15 restock fee as well as any delivery costs.

If you would like to exchange, please place a new order through the site, and follow the process as above to return your items(s).

Avidiva reserves the right to refuse a refund or exchange if items are returned used, soiled or damaged.

We accept all cards and do not charge any additional fees for this, PayPal, or our layby service offered through AfterPay.

Payment options include:

Debit/Credit Card (via PayPal)

Pay securely by MasterCard or Visa by selecting the ‘don’t have a PayPal account‘ option.

PayPal

Simply login to your account, and follow the prompts to make the payment.

AfterPay

A wonderful way to shop now, pay later. Interest free! Simply pay the first instalment at the time of purchase (we’ll then ship you your order). AfterPay will then debit three further fortnightly payments. A savvy way to shop and spread the cost. Just one simple form at checkout needed.

Terms & Conditions

By ordering on our site, you agree to our T&Cs of purchase.

Avidiva will never see any records of your backing details. All transactions are private and 100% secure.

All our prices are in Australian Dollars (AUD) and include GST.

Once placed, orders are not able to be amended. Please place a separate order or contact us if you need to make alterations. Please note any changes may incur additional fees.

Orders can be returned for refund or store credit, if eligible. Please see our Refund Policy.

Orders cannot be cancelled once packed and shipped. Please contact us asap and we will do our best to help with any amendments.

Orders are dispatched within 2 days of completion (usually same or next day). A tracking number will be provided through Australia Post once the order is shipped.