Privacy Policy

Privacy Policy

Avidiva Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our Privacy Policy.

When accessing our Website, www.avidiva.com.au, we will learn certain information about you during your visit.

The Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages you view, referring sites, and information about how you interact with the site. We collect this information using:

– ‘Cookies’. Similar to other commercial websites, these are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit this link.

– ‘Web server logs’. These track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

– “Web beacons”, “tags”, and “pixels”. All electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal account details, and Afterpay details, as appropriate to the transaction), email address and phone number.

Email Lists

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.

All customer emails entered into our site are added to one of our email lists. This includes where an email has been entered and a shopping cart abandoned before finalising the purchase. These email lists allow us to communicate with our customers and visitors to provide information about orders, the contents of the shopping cart or, where they have opted in, product information, offers and advertising in the form of an email subscription.

People who have opted into our email subscription can unsubscribe from these emails by following the link at the bottom of the emails. Or contacting us at info@avidiva.com.au. Those who have not opted in to this email subscription will only receive emails relating to their orders or the contents of any abandoned shopping carts from our website.

Consent

When you provide us with personal information, we imply that you consent to our collecting it, and using it for that specific purpose only. If we ask for your personal information for any secondary reason, we will either ask you directly, or provide you with an opportunity to say no.

Disclosure

We may disclose your personal information if we are required to do so by law, to protect our rights, or if you violate our Terms of Service.

Third Party Services

Generally, any third-party services we use will only collect, use and disclose your information to the extent required to perform the services they provide. However, certain third-party service providers such as payment gateways and transaction processors have their own privacy policies with regard to the information we are required to provide them in order for the purchase transaction to be completed. Please refer to their respective privacy policies to fully understand how your personal information will be handled by these providers. Available at the following links: Stripe (for credit card payments), AfterPay, and PayPal.

We use Google Analytics to help us learn about who visits our site, and the shopping behaviours. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

We use Facebook to target current and prospective customers through advertising campaigns. You can opt out of Facebook advertising here.

We use MailChimp to manage our email sign up list, order emails, customer service, and abandoned cart emails. Their Privacy Policy is available here.

Links

When you click on any links that direct you away from our store, their Privacy Policy then applies. We are not responsible for the Privacy Policies of external sites.

How Do We Use Your Personal Information?

Broadly speaking, we use order information to fulfill orders, arrange shipping, and provide customer service. We may also use it to communicate with you about your order or items in your cart, screen orders for any fraud risk, provide you with product and marketing information, and assess the effectiveness of marketing campaigns. In addition, we use this information to help us better market our products and services to other prospective customers, and create targeted advertising campaigns.

We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us. Nor will such information be sold or otherwise transferred to unaffiliated third parties, without the approval of the user at the time of collection.

Your Rights & Withdrawing Consent

If after opting in, you change your mind, please contact us at info@avidiva.com.au. You can withdraw your consent for us to contact you, use, or disclose your personal information at any time.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

When you place an order through the site, we will retain your order information for our records, unless and until you ask us to delete this information.

A Special Note About Children

Children are not eligible to use our web site and services and we ask that minors (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.

How Do We Protect Your Information and Secure Information Transmissions (SSL)?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information or Credit Card information to us by email (other than using the email contact form provided on the website). However, doing so is allowed, but at your own risk. An SSL certificate has been installed on this site so information you may enter on our Web site will be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL.

We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this Policy, or your dealings with our web site, please contact us at info@avidiva.com.au